The latch is too tight
The main latch that locks the two table halves together can sometimes become tight due to slight expansion/compression caused by a difference in air pressure and humidity created during international transit.
Allow the Carry-Play to acclimatise to your local environment by keeping it in a closed/locked position when not in use. The latch should loosen up after a few weeks.
When opening a tight latch, press down on the top section while opening the latch from the corner at an angle, as illustrated here:
If the latch remains too tight and is causing pain to your fingers when opening it, please get in touch with us (firstname.lastname@example.org) and we will send a replacement latch with simple instructions on how to install it.
The latch is too loose
If, however, your latch is loose and doesn’t click into place, this is also completely normal and we recommend doing this quick test:
Pack up the table and close the latch. Then lift up the table by the handles and walk around with it, give it a bit of a jiggle, and see if the latch holds in place.
If the latch doesn’t pop open and the table remains closed while moving around, then there is no safety and usability issue, in which case it’s fine to leave the latch as it is.
However, if the latch doesn’t hold the table together and it pops apart after being lifted, please get in touch with us (email@example.com) and we will send a replacement latch with simple instructions on how to install it.