Understanding your Milkbrew 2.0Here are some of the frequently asked questions about Milkbrew 2.0.
1. How long does it take to heat up milk or water?
A. Here is a table for your reference. Example, for 120ml, it will take around 7-8 minutes to heat up to 40 degrees from room temperature. Heating time will vary according to the volume and temperature of the milk/water.
2. Is it safe for direct contacting heating?
A. Of course! All the parts that we used are of food grade quality. And our factory is ISO certified and verified by TÜV Rheinland - Germany's leading test provider.
3. Why is it important to have controlled temperature settings?
A. This is to prevent nutrient loss from breast milk or formula milk.
4. Mmm.. I just got my Milkbrew and there seem to be a chemical or burning smell.
A. As with all new electrical appliances, i.e. grill pan or kettle, there will always be a smell during the early stages of usage. This is perfectly normal and will dissipate over time. If you are concerned, we recommend that you heat a few times before actual usage.
5. How many times can you heat up?
A. On a full charge, you can heat up to 5 times or keep warm up to 6 hours. Heating times varies on volume and temperature of milk/water.
6. How long does it take to fully charge?
A. With a 3A cable, it will take about 1 to 1.5 hours from 0%. Our battery capacity is not suit for fast charging cables or plugs. Please do not use this as it will damage the battery.
7. Can we put Milkbrew in a UV steriliser?
A. Yes you can! Just remember, no heating or drying function as there is a battery in there. Do not put the sealant ring into the UV steriliser as it will turn yellowish and crack over time.
8. Do you provide warranty?
A. Yes we do! Milkbrew 2.0 comes with a 12-month warranty for manufacturing defects. Kindly click here for more.
9. Can I charge and heat at the same time?
A. We do not recommend that you do that as it will shorten the battery life. Only charge when not in use.
10. I just bought your warmer and it is not working? Help!
A. Remember that the cables and charging plug is crucial. Kindly use the cable provided and a non-fast charge plug, then try again.
Have we answered your questions? If not, do DM or drop us a Whatsapp and we will reply you within 72 hours of your query.